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Delete your FreeCouchSurf / CouchTravel account

Works for accounts made on the FreeCouchSurf website and the CouchTravel app (Google Play developer: blisscards). Takes about a minute — no login or password needed.

Delete my account

Enter the email address (or username) you signed up with. We'll email you a link — click it and your account is deleted. Forgot your password? That's fine, you don't need it.

or log in to delete instantly

About this page. The CouchTravel mobile app on Google Play (developer: blisscards, support email: palmies@pm.me) is a mobile wrapper around the FreeCouchSurf service — both share the same user accounts. This is the official account-deletion page for CouchTravel / FreeCouchSurf. It lists every way to delete your account, exactly what data is removed, and what is retained.

Ways to delete your account

Option 1 · Right here, no login needed (easiest)

  1. Enter your email or username in the box at the top of this page.
  2. Open the email we send you (check spam if it doesn't arrive within a few minutes).
  3. Click Delete my account in the email, then confirm on the page that opens. Done. Your data is removed immediately and you get a confirmation email.

Option 2 · Inside the CouchTravel / FreeCouchSurf app

  1. Open the app and tap the Profile tab.
  2. Open Account settings and tap Delete account.
  3. Enter your password and type DELETE, or tap Email me a deletion link if you forgot your password.

Option 3 · By email (only if the options above don't work)

If you no longer have access to the email address on your account, write to palmies@pm.me with your username. We'll verify ownership and process the deletion within 7 days.

What gets deleted immediately

The following are permanently removed from our database and from disk the moment you confirm deletion:

  • Your account: username, email, password hash, gender, age, real name.
  • Your profile content: about-me, city/country, latitude/longitude, languages, occupation, education, interests, social handles (Instagram/Telegram/website), hosting status & rules, accommodation type, max guests, max stay nights, BFF info.
  • Your photos: profile photo, cover photo, every gallery photo, status-post photos, experience images, event images, verification photos. Files are unlinked from disk in addition to the database row.
  • Your communications: every direct message you've sent or received (deleted from both sides), every notification you've received or generated.
  • Your hospitality records: stay requests as guest or host, reviews you wrote and reviews about you, follows in both directions, profile-visitor records about you and by you, BFF connections, trusted contacts.
  • Your content: experiences/posts you authored, location status posts, events you created, RSVPs you made (and RSVPs to your events), likes and comments you left and received, paid-experience listings.
  • Your security/auth data: every active login session, password-reset tokens, verification-request records, deletion-link requests.
  • Referral linkage: any referral pointers from new users back to you are nulled out so the leaderboard no longer credits the deleted account.

What we keep, and for how long

A few items can't be wiped instantly because they live outside our application database. These are limited and short-lived:

  • Server access logs: your IP addresses may appear in standard web-server logs for up to 60 days for security, abuse-prevention and debugging, after which they are rotated out.
  • Database backups: encrypted full-database snapshots are kept for up to 30 days, then permanently destroyed. We do not restore deleted users from these backups.
  • Outbound email logs: when we sent you transactional emails (sign-up, messages, stay requests, the deletion confirmation), the outgoing mail server retains delivery records for typically 30–90 days depending on the provider.
  • Aggregated, anonymous statistics: counts such as "total members" or "members per country" contain no personally-identifiable information and are retained indefinitely.
  • Quotes inside other people's messages: if another member quoted a message of yours into their own reply, that quoted text continues to live in their inbox. We can purge it on request: email palmies@pm.me.
  • Legal-retention items: if we were ever required by law to retain specific records (for example a fraud investigation), we'd keep only the minimum required and only for the period the law requires.

If you'd like a copy of your data before deletion, email palmies@pm.me from the email on your account and we'll send you a JSON export within 7 days.

Need help? Email palmies@pm.me, the support address for both FreeCouchSurf and the CouchTravel Android app (Google Play developer: blisscards). See our Privacy Policy for the complete data-handling overview.

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